Loop English Support
How can we help?
Find answers about subscriptions, restoring purchases, account deletion, and privacy. If the steps below do not solve the issue, email us and we will investigate.
Contact support
Describe what happened and what you expected to happen. Screenshots are welcome.
Help us resolve it faster
Please include:
- your iPhone model and iOS version
- the Loop English version and build shown in Profile
- the screen or feature where the issue occurred
- the exact error message and a screenshot, if available
Never send your Apple ID password, verification codes, or full payment-card details.
Frequently asked questions
How do I subscribe to Loop English Pro?
Open the Pro screen from Profile or any locked Pro feature, choose the monthly or yearly plan, and confirm through Apple. Apple’s purchase sheet shows the authoritative local price, billing period, and whether your Apple ID is eligible for an introductory trial.
How do I restore a purchase?
Sign in to the same Apple ID that made the purchase, open any Loop English Pro screen, and tap “Restore purchases.” Restoring does not create a new charge. Keep the phone online while Apple and RevenueCat verify the entitlement.
I paid, but Pro is still locked. What should I do?
Check your internet connection, confirm that the subscription is active under iOS Settings → Apple Account → Subscriptions, then use “Restore purchases” in Loop English and reopen the app. If Pro remains locked, email us with the app version, build number, and a screenshot of the message you see.
How do I manage or cancel my subscription?
Apple manages billing. Open iOS Settings → Apple Account → Subscriptions → Loop English. Cancellation takes effect according to the date Apple shows. Deleting the app or your Loop English account does not cancel an App Store subscription.
How do I delete my Loop English account?
In the app, open Profile → Account → Delete account and confirm. This removes the Loop English account and its stored learning data. Your App Store subscription is separate, so cancel it in Apple’s subscription settings if you also want billing to stop.
What happens to voice and AI data?
Loop English asks for permission before sending voice or text to AI providers. Voice turns are sent for transcription, and text is processed to generate conversations, explanations, and learning material. See the Privacy Policy for the current providers, storage, and deletion details.